Refund policy

We have a 1 day return policy, which means you have 1 day after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To start a return, you can contact us at info@boukiboo.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@boukiboo.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@boukiboo.com.

At Boukiboo, your satisfaction means everything to us.

We take great care to ensure each item is checked before shipping.

If your order arrives damaged or defective, please contact us within 1 day of receiving it.

To qualify for a refund or replacement:

• The item must be reported within 24 hours of delivery.

• The item must be unused and in its original packaging.

• Returned items must be in the same condition as received.

 

After inspection, we will issue a refund or exchange as agreed.

Refund requests made after 1 day of delivery cannot be accepted.

For any refund or issue, please email us at info@boukiboo.com with photos of the item and your order number.

Thank you for understanding!